Refund Policy

Return Policy

If you’re looking to return or exchange your order due to products’ defect or damage, we're here to help! We offer free returns or exchanges within 5 days of receiving your order. We offer personal door service and you may exchange your product soonest. You can also return your product for store credit or refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Below are some examples of common exceptions.

- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
- To initiate a return or exchange, please complete the following steps:

Here are the steps to initiate a return if a product is faulty:

Additional Information:

- Refund or Store Credit will be processed within 2 working days upon receiving returned products.

- Replacement products will be delivered 1-2 day once the buyer has agreed upon which product to replace.

- No shipping fee will be required to be borne by the buyer if products are damaged or have defects.

- Lost shipping will be replaced with new shipment as soon as possible.

- Please contact us at customercare@thefonz.com.sg for any feedback or queries.