We have been actively looking for exclusive and masstige beauty products all around the world. Providing our customers, the best quality and value beauty skin care products.
- Where are our products from?
Our products are from Singapore, South Korea, Italy, Brunei and so on. Information can be found in the description tab of each product.
- What are the shelf life of our products?
Shelf life for each product ranges from 1.5 - 3 years from the manufacturing date.
- Are all our products safe for use during pregnancy?
Most of our products are 100% safe for mom to be. If in doubt, best to consult your physician.
- Do our products work on all skin type?
Yes, we have a wide range of products that catered for different skin types. You may customise your product selection by using our <Skin Specialist Filter> on the side bar, choose your skin types or any skin problem that you are experiencing. We will make our best product recommendation to fits your need.
SHIPPING
- What are the delivery options that we provide?
You can either opt for local delivery or self-collection within Singapore and we do deliver overseas too. We are currently using Qxpress courier services for all Local and Overseas delivery. You may also key in your tracking number at the following web address to check your shipment whereabout. https://www.qxpress.net/
- How much is the delivery cost?
We have fixed it at SGD $1.99 for Local Singapore delivery. For Overseas delivery, the price range will be from SGD $4.50 – SGD $25 depends on region. Delivery price will be quoted upon check out. We also offer free delivery. Please check below link for more shipping information. https://www.thefonz.com.sg/delivery-policy
- Do we ship internationally?
Yes, we provide international shipping. Please enquire within, subject to delivery location.
- When will I receive my products?
For self collection, Kindly
email us at CustomerCare@thefonz.com.sg to make arrangements. You will receive in 1 – 3 working days for Singapore Local delivery..
- How can I find the status of my order?
You may directly search from the following link with the given Tracking Number in your order page.
https://www.qxpress.net/
- Can I make amendment of my order?
Definitely, kindly email us at CustomerCare@thefonz.com.sg to make any changes with our customer service.
PAYMENT
- What forms of payment do we accept?
We do accept the following payment from credit card such as VISA, MasterCard, AMEX or PayPal and PayNow.
- What currencies do we accept?
We are located in Singapore and do accept SGD.
All return & exchange requests must be made within 14 days of receiving your order. We accept exchanges for items in unopened and original packaging. We will be responsible for the shipping fees for defective product or wrong order. However, for exchange, customer will have to pay for the shipping fees for returning and sending out of items. Kindly
if you have any enquiry.
